一、

 

如何透過統治機制形塑蛛網型供應鏈網絡
How to Integrate Supply Chain as Spider-Web Network Through Governance Mechanism​
 

黃銘章、劉紫娟、嚴奇峰、邱秋燕　
Ming-Chang Huang, Tzu-Chuan Liu,
Ghi-Feng Yen, Chiu-Yen Chiu

二、
 

單邊累計合格數管制圖監控高良率製程之方法
The Method of One-Sided Cumulative Counts of Conforming Control Chart​

邱靜娥、蔡志欣
Jing-Er Chiu, Chih-Hsin Tsai

三、

 

國際觀光旅館主管魅力型領導、員工組織公民行為與服務品質之相關研究－以組織文化為干擾變項
Citizenship Behavior and Service Quality of International Tourist Hotels 
in Taiwan - Organizational Culture as a Moderator

許順旺、蘇紅文、黃鉅勝
Shun-Wang Hsu, Hung-Wen Su,
Chu-Sheng Huang

四、

 

組織政治知覺對組織承諾之研究
The Study of Organizational Perceptions on Organizational Commitment​
 

池文海、林　憬、季　璐、陳英吟　
Wen-Hai Chih, Ching Lin,
Ju Ji, Yin-Ying Chen

如何透過統治機制形塑蛛網型供應鏈網絡

HOW TO INTEGRATE SUPPLY CHAIN AS SPIDER-WEB NETWORK THROUGH GOVERNANCE MECHANISM　

黃銘章　

靜宜大學企業管理學系（所）教授

劉紫娟　

中原大學企業管理學系博士班研究生

嚴奇峰　

中原大學企業管理學系（所）教授

邱秋燕　

靜宜大學研發處組員 　

摘要

　　產業的競爭與供應網絡的相互抗衡有關，此現象也就是Gomes-Casseres（1994）所提及的集團與集團之間的競爭。然而，供應鏈整合並非憑空而來，必須有適當的作法加以整合。本文以交易成本理論及社會網絡方法探討統治機制如何將供應鏈轉變為妥善整合的蛛網網絡。本研究以台灣中衛生產體系作為實證對象，從中心廠55份有效問卷的資料進行線性迴歸分析，研究結果顯示：夥伴的選擇、專屬租的管理、創造共識與關係規範對網絡整合有正向的影響，而有助於朝向蛛網網絡轉化，至於監控夥伴貢獻與行為則無顯著影響。　

關鍵字：供應鏈整合、蛛網網絡、統治機制　

ABSTRACT

　　Industry-specific competition exists between supply chain networks. Gomes-Casseres (1994) referred to this phenomenon as group vs. group competition. Supply chain integration does not occur in a vacuum. Based on transaction cost theory and social network approach, this study explains how a supply chain can become a well-integrated spider-web network through governance mechanisms. The results of a linear regression analysis of 55 central firms’ surveys which are listed in Taiwanese Central-Satellite Production System indicate that selecting partners, managing rent appropriation, creating shared value and relational norms have positive effects on supply chain integration and further in transforming into a spider-web network, whereas monitoring the partner’s contributions and behavior has no significant effect.　

Keywords: Supply Chain Integration, Spider-Web Network, Governance Mechanism.　

回目錄

單邊累計合格數管制圖監控高良率製程之方法

THE METHOD OF ONE-SIDED CUMULATIVE COUNTS OF CONFORMING CONTROL CHART FOR HIGH YIELD PROCESSES　

邱靜娥　

國立雲林科技大學工業工程與管理研究所副教授

蔡志欣　

國立雲林科技大學工業工程與管理研究所博士生

摘要

　　在高良率製程工業的迅速發展之下，對於產品不良率的嚴格要求，高良率製程的不良率非常低，品質特性已不符合近似常態分配假設。因此無法使用傳統的p管制圖與np管制圖來監控製程不良率，若仍然使用傳統的管制圖監控製程，將會造成錯誤警訊的增加。累計計數和（Cumulative Count of Conforming，CCC） 管制圖與CCC-r管制圖已被提出能夠有效的監控高良率製程的不良率。另外，當品質特性呈現不對稱分配、品質成本不對稱、或是單方向的製程偏移較為重視的時候，單邊管制圖的設計會比雙邊管制圖較為合適。因此，本研究將建構單邊CCC管制圖和單邊CCC-r管制圖，推導管制界限，並探討平均連串長度及其變異性，予以探討管制的績效。研究結果發現，單邊CCC管制圖與單邊CCC-r管制圖在偵測製程不良率偏移時，有良好的表現。　

關鍵字：高良率製程、單邊CCC管制圖、平均連串長度　

ABSTRACT

　　In statistical process control, p-chart is usually for monitoring the fraction nonconforming. The control limits of p-chart are obtained based on Normality assumption. Normality assumption will be violated for very low fraction nonconforming in high yield processes. The cumulative counts of conforming chart (CCC chart) and CCC-r chart have been shown to be useful for monitoring high yield processes. When the quality characteristic is asymmetric and the one direction shifting is of interested, a one-sided control chart would be more appropriate than a two-sided chart. Thus, we construct one-sided CCC chart and one-sided CCC-r chart in this study. The average run length and its variability are also investigated. The results show that the proposed control charts have good performance for detecting shifts in fraction nonconforming.　

Keywords: High Yield Process, One-Sided CCC Chart, Average Run Length　

回目錄

國際觀光旅館主管魅力型領導、員工組織公民行為與服務品質之相關研究－以組織文化為干擾變項

A STUDY OF MANAGERS’ CHARISMATIC LEADERSHIP, EMPLOYEES’ ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND SERVICE QUALITY OF INTERNATIONAL TOURIST HOTELS IN TAIWAN - ORGANIZATIONAL CULTURE AS A MODERATOR　

許順旺　

輔仁大學餐旅管理研究所教授

蘇紅文　

輔仁大學餐旅管理學系兼任講師

黃鉅勝　

輔仁大學餐旅管理研究所碩士

摘要

　　本研究以台灣地區國際觀光旅館員工為研究對象，探討員工認知的主管魅力型領導、組織公民行為、服務品質與組織文化間的關係，經由文獻整理與業界的深度訪談，萃取題項輔助現成量表，受測對象為國際觀光旅館工作滿三個月以上之正式員工外，另請其直線主管以配對方式協助填答員工之服務品質。員工問卷共計發出500份問卷，回收有效問卷403份，有效問卷回收率為80.6%；主管問卷共計發放100份，回收有效問卷為81份，有效問卷回收率為81%。研究發現魅力型領導與員工組織公民行為、服務品質均存在顯著的正相關；員工組織公民行為與服務品質存在顯著的正相關，而組織公民行為會對魅力型領導與服務品質之間產生中介效果。組織文化（創新型與支持型）對魅力型領導與員工的組織公民行為會產生干擾效果。　

關鍵字：魅力型領導、組織公民行為、服務品質、組織文化、國際觀光旅館　

ABSTRACT

　　Targeting at the employees of international tourist hotels in Taiwan, this research aimed to explore the relationships between employees’ perceptions on charismatic leadership, organizational citizenship behavior, service quality and organizational culture. The questionnaire was developed by literature review and in-depth interviews with hotel employees.. The research samples were full time employees and managers who have worked more than three months in the international tourist hotels in Taiwan. Sample matching method was applied so that direct managers were invited to evaluate service quality of their subordinate employees. Five hundred questionnaires were sent to employees and 100 questionnaires to the manager-level. A total of 403 valid questionnaires were received from employees, yielding a 80.6% response rate, while 81 valid questionnaires from manager-level were received, yielding a 81% response rate. Research results indicated that: (1) charismatic leadership had a significant positive effect on organizational citizenship behavior and service quality; (2) organizational citizenship behavior had a significant positive effect on service quality; (3) organizational citizenship behavior mediated the effect between charismatic leadership and service quality; and (4) organizational culture moderated the effect between charismatic leadership and organizational citizenship behavior.　

Keywords: Charismatic Leadership, Organizational Citizenship Behavior, Service Quality, Organizational Culture, International Tourist Hotel　

回目錄

組織政治知覺對組織承諾之研究

THE STUDY OF ORGANIZATIONAL PERCEPTIONS ON ORGANIZATIONAL COMMITMENT　

池文海　

國立東華大學企業管理學系教授

林憬　　

國立台北科技大學技術及職業教育研究所博士生

季璐　　

國立台北科技大學技術及職業教育研究所博士生

陳英吟　

國立東華大學企業管理學系碩士

摘要

　　組織甄選人才無不希望能找與組織適配的員工以提高工作績效，然而，組織在進行任用、升遷時往往會受到組織政治行為的潛在影響。本研究旨在檢測組織政治知覺、工作壓力、工作滿足與組織承諾之影響。經由516位銀行的正式編制員工並採用結構方程模式從事驗證，結果得知組織政治知覺對工作壓力有顯著的正向影響，組織政治知覺對工作滿足有顯著的負向影響，組織政治知覺對組織承諾有顯著的負向影響，工作壓力僅能透過工作滿足對組織承諾產生間接影響，其次，對於組織承諾的總影響效果最高的因素為工作滿足，其次為組織政治知覺。本研究試圖提供組織管理意涵與擬定對應的管理策略之參考依據。　

關鍵字：組織政治知覺、工作壓力、工作滿足、組織承諾　

ABSTRACT

　　Intellectual selection in organizations aims at finding well-qualified employees to improve working performance. However, the political behavior of organizations often generates potential impact upon staff appointment and promotion. This study was test to investigate the effect of organization political perceptions, job stress, job satisfaction and organizational commitment. The study investigates 516 bank official employees and adopts Structural Equation Modeling (SEM) to test proposed model. The results indicate that organization political perceptions have significantly positive effect upon job stress; organization political perceptions have significantly negative effect upon job satisfaction; organization political perceptions have significantly negative effect upon organizational commitment; job stress can exert indirect effect only through job satisfaction upon organizational commitment. The results also indicate that the most influential factor upon organizational commitment is job satisfaction and the second one is organizational politics perceptions. This study attempts to provide a certain basis for organizational management implications and corresponding management strategies.　

Keywords: Organizational Politics Perceptions, Job Stress, Job Satisfaction, Organizational Commitment

回目錄